Privacy Policy


EUBX.IO and its affiliates (hereinafter, “EUBX.IO,” “we,” “us,” or “our”) are committed to protecting and respecting your privacy.

This Privacy Policy (together with our Terms and Conditions of Use) governs our collection, processing, and use of your Personal Information. We define “Personal Information” as information that identifies you personally, including but not limited to your name, e-mail address, legal address, trading activity, internet protocol address, etc.

The purpose of this Privacy Policy is to inform you of:

  1. the kinds of personal information that we may collect about you and how it may be used;
  2. our use of information regarding IP Addresses and our use of cookies;
  3. any disclosure of personal information to third parties;
  4. your ability to correct, update, and delete your Personal Information; and
  5. the security measures we have in place to prevent the loss, misuse, or alteration of personal information under our control.

Gathering and Use of Personal Information

We may collect your personal information if you use our website, open an account to use the exchange, or perform any transactions on the exchange. The types of personal information that we collect may include but are not limited to:

  1. your name;
  2. your photographic identification;
  3. your legal address;
  4. your phone number;
  5. your e-mail address;
  6. your banking details including account numbers;
  7. your date of birth; and
  8. your trades.

We may use your personal information for the following purposes:

  1. to allow you to open and operate an account on the exchange;
  2. to enable you to complete transactions on the exchange;
  3. customer contact;
  4. to analyse use of our website and related facilities;
  5. as required for regulatory purposes;
  6. to provide you with information about products and promotions that may be of interest to you, from ourselves and third parties;
  7. for market research and self-evaluation.

We will process your personal information only for the purpose(s) for which it has been provided to us.

Security Capabilities and Policy for Transmission of Payment Card Details

EUBX.IO’s payment gateway satisfies PCI DSS Level 1 security requirements ensuring the highest level of data security available.

Furthermore, we strive to make sure that users’ sensitive data are protected by layers of encryption and layers of security to prevent unauthorised access.

IP Addresses

We may collect information about your computer, including when or where available your IP address, operating system, and browser type, for system administration and to report aggregate information to our affiliates or advertisers. These are statistical data about our users’ browsing actions and patterns and do not identify any specific individual.


We may use a browser feature known as a “cookie” that assigns a unique identifier to your computer or device. Cookies are typically stored on your computer’s or device’s hard drive. Information collected from cookies is used by us to evaluate the effectiveness of our website, analyse trends, and administer our services. The information collected from cookies allows us to determine such things as which parts of our website are most visited and difficulties our visitors may experience in accessing our website or services. With this knowledge, we can improve the quality of Users’ experiences on our website and by recognising and delivering more of the most desired features and information, as well as by resolving access difficulties. We also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you with a more personalised experience when using our website or services.

We use third party service provider(s), to assist us in better understanding the use of our website. Our service provider(s) may place cookies on the hard drive of your computer or device and will receive information that we select that will educate us on such things including but not limited to how visitors navigate around our website, what products are browsed, and general transaction information. Our service provider(s) may analyse this information and provide us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors’ interests in our website and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using our services. By using our Site you are agreeing that we may use cookies for the purposes set out above.

Disclosure of Personal Information

We use the personal information for the purposes indicated at the time you provide us with such information, and/or otherwise for the purposes set out in this Privacy Policy and/or as otherwise permitted by law.

We may make available the Personal Information that you provide to us to our affiliates, agents, representatives, trusted service providers, and contractors for these limited purposes.

We may also share Users’ personal information with financial institutions, insurance companies, or other third-party companies in the case of a merger, divestiture, other corporate re-organisation, or other event.

We may also share Users’ personal information with law enforcement or regulatory agencies, as may be required by law.

Any third party that receives or has access to personal information shall be required by us to protect such personal information and to use it only to carry out the services they are performing for you or for EUBX.IO, unless otherwise required or permitted by law.

We will ensure that any such third party is aware of our obligations under this Privacy Policy and we will enter into contracts with such third parties by which they are bound by terms no less protective of any Personal Information disclosed to them than the obligations we undertake to you under this Privacy Policy or which are imposed on us under applicable data protection laws.

Correction⁄ Updating⁄Deletion of Personal Information

You have the right to access your personal information and to require the correction, updating, and blocking of inaccurate and/or incorrect data by sending an email to us at compliance@EUBX.IO.

You may also request the deletion or destruction of both the account and personal information by sending an email to us at compliance@EUBX.IO and we will action your request only when it is not inconsistent with our legal and regulatory obligations.

Upon your written request, we will inform you of the personal information relating to you that we maintain and the use and general disclosure of your personal information. We will also give you a copy of the personal information we have retained, provided that the provision of such information is in conformity with applicable regulations. There may be a minimal administrative charge for accessing and providing your personal information.


We have implemented security measures to ensure the confidentiality of your personal pnformation and to protect your personal information from loss, misuse, alteration, or destruction. Only authorised personnel of EUBX.IO or authorised third parties have access to your personal information, and these personnel are required to treat the information as confidential. The security measures in place will, from time to time, be reviewed in line with legal and technical requirements or developments.

Retention of Personal Information

We will hold your personal information only for as long as it is necessary for us to do so, with regard to the purposes described in this Privacy Policy and our own legal and regulatory requirements. In accordance with our recordkeeping obligations, we will retain account and personal information for at least a period of five years after accounts are closed by Users, or otherwise as long as is required by regulations.


There may be links from our website to other websites and resources provided by third parties. This Privacy Policy applies only to our website. Accessing any third party websites or sources requires you to leave our website. We do not control third party websites or any of the content contained therein and you agree that we are in no way responsible or liable for any of those third party websites, including, without limitation, their content, policies, failures, promotions, products, services, or actions and/or any damages, losses, failures or problems caused by, related to or arising from those sites. We encourage you to review all policies, rules, terms and regulations, including the privacy policies, of each website that you visit.


You have the right to ask us not to process your personal information for marketing purposes. You can exercise the right at any time by contacting us at compliance@EUBX.IO.


Our website policies, content, information, promotions, disclosures, disclaimers, and features may be revised, modified, updated, and/or supplemented at any time and without prior notice at the sole and absolute discretion of EUBX.IO. If we change this Privacy Policy, we will update the amended Privacy Policy on the website.

Contact Us

If you have any questions, comments, or concerns regarding our Privacy Policy and/or practices as it or they relate to our website or provision of services, please contact us via e-mail at