“questions are the root of all answers”
Find your account answers here:
How do I create an account?
- Go to EUBX.io
- Click Create account
- Choose account name
- Agree EUBX, Use of terms
- Agree EUBX, Privacy statement
- Fill in your First and Last name
- Fill in your email address
- Click on blue arrows > behind email address
- Check your email > and copy verification code
- Paste verification code > in field verification code
- Copy generated password (IMPORTANT > store in a save place!!)
- Paste generated password > in field confirm password.
- Check checkbox > I understand that I will lose access to my funds if I lose my password
- Check checkbox > I understand that no one can recover my password if I lose or forget it
- I understand that no one can recover my password if I lose or forget it
- Click CREATE ACCOUNT
Please continue with verifying your account and start trading.
How do I verify my account?
Follow these steps:
- After you log in on EUBX click on exchange.
- Click on settings in the right top corner of the EUBX exchange page.
- Then click on verify account.
- Enter the required information.and click confirm.
- Login with your Username and private key if you were signed in this step will not come up.
- Click on register.
- Fill in the required information and click on confirm.
- Click on Send.
- Upload your ID document, selfie with ID document and utility bill and click Confirm. (File size max 2MB)
- Click on Send.
- Your information will now be reviewed by EUBX and upon successful verification you will be notified by email and be granted full access.
When can I can start trading?
You can start trading as soon as your account has been verified.
When can I deposit or withdrawl from my account?
As soon as your account has been verified you can deposit and withdrawal from your account.
I have sent funds to my EUBX account hours ago, but funds have not arrived?
Please write an email with your account name and transaction details to support@EUBX.IO
Find your security answers here:
Types of Phishing - Email
Securing Your Trading Account
Types of Phisihing - URL Spoof
Find your trading answers here:
Can I choose in which crypto currency the trading fee is paid?
Yes, the trading fee can be paid in whatever crypto currency you have in your wallet.
In this example: BTC en DASC
I send funds to a wrong address? (typing error)
All transaction are registered on the blockchain which means no one can access an account unless you have the key. Therefore EUBX support can’t either. Therefore: ALWAYS CHECK THE ADDRESS AT LEAST TWICE before sending!
The only way you can theoretically have your funds returned to you, is to send a request with a message please return funds sent by mistake.
I lost the private key to my account? Can you return my funds?
We are very sorry but there is no such possibility. All transaction are registered on the blockchain which means no one can access an account unless you have the key.
When opening an account these check boxes had to be checked.
Find your Deposit/Withdraw answers here:
How do I deposit on my account?
- Click on settings in the top corner of the EUBX echange page.
- Click on deposit.
- Choose your asset.
- Scan QR code or copy address.